Distance Selling Agreement

ARTICLE 1 – PARTY INFORMATION

1.1 – SELLER

Company Name: LUK BOTANİK ENDÜSTRİ VE TİCARET AŞ

Head Office Address: Kordonboyu Mah. Ankara Cad. İST MARİNA B Blok No 147 B Daire:354 Kartal-İstanbul Kartal VD 609 105 2228

Branch Address: Barış SB. Mahallesi 5002 SK, Yüksek Teknoloji Binası Blok No:3 41400 Gebze Kocaeli

Phone: 0537 772 8070

E-Mail Address: info@luk.com.tr

1.2 – BUYER (CUSTOMER)

The customer is the person who registers on the www.zelome.co shopping site. The address and contact information used during registration will be considered the primary source.

ARTICLE 2 – SUBJECT

This agreement has been drawn up in accordance with the Law No. 4077 on Consumer Protection and the current Regulation on the Procedures and Principles for the Implementation of Distance Contracts, which mandate the conclusion of a contract for sales conducted over the internet, and is presented in the following clauses.

The BUYER acknowledges and declares, in accordance with the terms of this agreement, that they are aware of the essential characteristics of the products subject to sale, their sales prices, payment method, delivery conditions, all preliminary information regarding the products, the right of withdrawal, and return conditions, that they have confirmed this preliminary information electronically, and that they subsequently ordered the products.

ARTICLE 3 – SUBJECT OF THE AGREEMENT AND DELIVERY INFORMATION

The type, quantity, brand or model, sales price, payment method, recipient, delivery address, billing information, and shipping cost of the product(s) purchased electronically from the www.zelome.co e-commerce site are as shown in the forms and order details completed before the purchase. The product delivery time is the delivery time stated on the product review page.

ARTICLE 4 – GENERAL PROVISIONS

4.1. The BUYER declares that they have read and are informed about the basic characteristics of the product, the sales price, the payment method, and preliminary information regarding delivery on the website, and that they have provided the necessary confirmation electronically.

4.2. If the product subject to this contract is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses delivery.

4.3. The SELLER is responsible for delivering the product in good condition, complete, conforming to the specifications stated in the order, and, if applicable, with warranty documents and user manuals.

4.4. Delivery of the product subject to this contract is conditional upon the signed copy of this contract being delivered to the SELLER and the payment being made by the BUYER using their preferred payment method. If, for any reason, the product price is not paid or is cancelled in the bank records, the SELLER shall be deemed to be relieved of its obligation to deliver the product.

4.5. If, after delivery of the product, the bank or financial institution fails to pay the SELLER the product price due to the unauthorized or unlawful use of the BUYER's credit card by unauthorized persons, not resulting from the BUYER's fault, the BUYER is obligated to return the product to the SELLER within 3 days, provided that the product has been delivered to the BUYER. In this case, the shipping costs shall be borne by the BUYER.

4.6. If the SELLER is unable to deliver the product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or disruptions to transportation, the SELLER is obligated to inform the BUYER. In this case, the BUYER may choose one of the following options: cancellation of the order, replacement of the product with an equivalent if available, and/or postponement of the delivery until the hindering situation is resolved. If the BUYER cancels the order, the amount paid will be refunded in full within 15 business days.

4.7. The BUYER declares that they have read all the terms and conditions written in this contract and the order-contract pre-information form which forms an integral part thereof, that they have prior knowledge of the basic characteristics of the Products subject to sale, the sales price, the payment method, delivery conditions, etc., all preliminary information regarding the Products subject to sale and the right of withdrawal, that they have viewed and confirmed this preliminary information electronically at www.zelome.co and that it has also been sent to their registered email address, and that by electronically confirming and approving all of this, they have ordered the product and accepted the terms of this contract.

4.8. If the BUYER defaults on transactions made with a credit card, the BUYER will be liable to pay interest and be responsible to the card-issuing bank in accordance with the credit card agreement between the BUYER and the bank. In this case, the relevant bank may resort to legal action; it may demand the resulting costs and attorney fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER agrees to pay the SELLER for any loss and damage incurred due to the delayed performance of the debt.

ARTICLE 5 – CANCELLATION AND REFUND CONDITIONS

You may return products purchased from the website/application www.zelome.co or other sales channels within 14 days of delivery to the person you designated as the recipient during the order process, without giving any reason. If you wish to exercise your right of return, you can do so via the contact information detailed above or through the "My Return Requests" section under "My Account" on the website where the sale was made.

• Order date or delivery date
• Product information and order number subject to the right of withdrawal.
• The price of the product subject to the right of withdrawal.
• Your first and last name
• Your contact information
• If the application is to be submitted in printed form, your wet signature is required.
• You can submit your request along with your invoice.

For your return to be accepted, the product you purchased must be in the same condition as when it was delivered to you (complete, unopened, and undamaged). The right of withdrawal cannot be exercised for products whose packaging and/or container or bottle has been opened, whose product or packaging is damaged, whose expiration date has passed, products that have spoiled due to improper storage, or in cases where the withdrawal period has expired or in other circumstances arising from relevant legislation.

If the returned products meet the return conditions, the refund will be processed within the timeframe stipulated by law. Please note that the refund process may be delayed due to issues with the bank/payment institution, and this should not be interpreted as a violation of the return procedure.

You can find detailed information about your right of withdrawal further in this document.

Exercise of the right of withdrawal

The BUYER has the right to withdraw from the contract within 14 days of receiving the Product without giving any reason or paying any penalty. The BUYER may also exercise this right of withdrawal during the period between the conclusion of the contract and the delivery of the Product.

In determining the withdrawal period;

a) In the case of products that are part of a single order but delivered separately, on the day the BUYER or a third party designated by the BUYER receives the last item,

b) In the case of products consisting of multiple parts, the day the BUYER or a third party designated by the BUYER receives the last part,

c) In contracts involving regular product deliveries over a specified period, the date on which the BUYER or a third party designated by the BUYER receives the first goods shall be considered the date of delivery.

When exercising the right of withdrawal;

a) The BUYER may use the form included in the APPENDIX.

b) They may make a clear statement indicating their decision to withdraw,

The right of withdrawal may be exercised by sending a statement to the SELLER via the email address or phone number specified in the first clause of this Agreement, or through the SELLER's website. If the purchase was made through ETAHS*, the exercise of the right of withdrawal may also be communicated to ETAHS using the contact information provided at the beginning of this document.

(*According to the legislation, an E-Commerce Intermediary Service Provider ("ETAHS") is defined as "an intermediary service provider that enables the conclusion of contracts or the placing of orders for the procurement of goods or services of electronic commerce service providers in the e-commerce marketplace.")

If the right of withdrawal is exercised, the SELLER,

Within 14 days of receiving notification that the BUYER has exercised their right of withdrawal, the SELLER will refund all payments received, including any delivery costs, to the BUYER using the same payment method used to purchase the Product, without incurring any costs or obligations for the BUYER. The BUYER acknowledges, accepts, and undertakes that the refund process may be delayed due to issues with the bank/payment institution, and that such a delay shall not be interpreted as the SELLER acting contrary to the refund procedure.

If the BUYER chooses the cash-on-delivery method, any additional fees charged for the paper payment method will not be refunded in case of exercising the right of withdrawal. If the right of withdrawal is exercised and the Product is returned via the carrier specified by the SELLER, the SELLER will not charge the BUYER an additional shipping fee. For return requests other than those resulting from the exercise of the right of withdrawal, the BUYER acknowledges and accepts that additional shipping fees may apply if the return request is accepted.

Information on the carrier the SELLER uses for returns: Yurtiçi Kargo A.Ş.

If the right of withdrawal is exercised, the BUYER,

The buyer must return the Product and the invoice sent to them to the SELLER or its authorized representative within ten days from the date of notification of their intention to exercise their right of withdrawal.

The BUYER cannot exercise the right of withdrawal in the following contracts:

a) Contracts for goods or services whose price is subject to fluctuations in financial markets and is beyond the control of the SELLER.

(b) Contracts relating to goods prepared according to the buyer's requests or personal needs.

c) Contracts for the delivery of perishable goods or goods that may expire .

c) Contracts relating to goods that are unsuitable for return for health or hygiene reasons and whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery .

d) Contracts relating to products that, after delivery, are mixed with other products and are by their nature impossible to separate.

e) Contracts relating to digital content and computer consumables presented in a physical medium, if the packaging has been opened after delivery of the products.

f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.

g) Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities, to be performed on a specific date or during a specific period.

(g) Contracts relating to services performed instantly in electronic form and intangible goods delivered instantly to the BUYER.

h) Delivery of daily consumer goods such as food and beverages to the consumer's home or workplace within the framework of the SELLER's regular deliveries.

i) Contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period.

The BUYER acknowledges and accepts that the right of withdrawal cannot be exercised for perishable products such as soups, products that may expire quickly, products requiring cold chain storage, and products whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery and whose return is not suitable for health or hygiene reasons.

Contact Information for Cancellation Notification:

You can submit your cancellation notice via the “My Return Requests” section under “My Account” on the website, or by using the contact methods below.

• Address Headquarters: Kordonboyu Mah. Ankara Cad. İST MARİNA B Blok No 147 B Daire:354 Kartal-İstanbul Kartal VD 609 105 2228

Branch: Barış SB. Mahallesi 5002 SK, Yüksek Teknoloji Binası Blok No:3 41400 Gebze Kocaeli

• Contact Information : 0537 772 8070
• Email Address info@luk.com.tr

ADDITIONAL

FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

(This form should only be completed and submitted if you wish to exercise your right to withdraw from the contract.)

To who:

“By submitting this form to you, I declare that I am exercising my right to withdraw from the contract regarding the sale of the products detailed below.”